Refund policy

Thank you for shopping with The District Division.

We aim to provide high-quality baseball caps and clothing. If you’re not fully satisfied with your purchase, we’re here to help.

Your Rights Under UK Law

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving it, for any reason.

To exercise this right:

You must notify us within 14 days of receiving your item
You then have a further 14 days to return the item

A full refund will be issued, including standard delivery costs (where applicable), in accordance with UK law.

Returns

You have 14 days from the date of receiving your order to request a return.

To be eligible for a return:

Items must be unused, unworn, and in their original condition
Items must be returned in original packaging
Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Any items marked as final sale
Worn, washed, or damaged items not due to our error

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Please allow 5–7 business days for the refund to be processed and appear in your account

Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your card provider (it may take additional time before your refund is officially posted)
Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at:
districtdivisionco@gmail.com

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
districtdivisionco@gmail.com

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect
Shipping costs are non-refundable unless required by law

International Returns

We ship primarily within the UK, as well as Europe and the United States.

For international returns:

Customers are responsible for any return shipping fees, customs duties, or import taxes
We recommend using a tracked shipping service, as we cannot guarantee receipt of your returned item